FAQ

HOW TO ORDER
How do I register and create my account?
Creating an account with us enables you to shop at houseofrhythm.in. All you have to do is register with houseofrhythm.in to make use of shopping cart, wishlist and stock alert functionalities. Providing your details will also enable us to communicate with you as and when the need arises.

How do I shop at houseofrhythm.in?
  • Login
    You will need to have registered with the site to login providing your Username and Password. You can then go ahead and use the functionalities described below.
  • My Cart
    Choose the item(s) you want by clicking on the "Cart" button. Your selection will be seen in both Mini Cart and the more detailed My Cart displays.
  • My Wishlist
    Action is similar to My Cart, except that here you place items that you want to buy but not necessarily straightaway. When you visit the site again, review these items, delete if no longer interested, let items remain as is, or even shift to My Cart should you decide to buy on this visit.
  • Stock Alert
    Once again, action is similar to My Cart. As soon as the item becomes available, you will receive an email alert telling you so. You may then shift it to My Wishlist or My Cart.
  • Checkout (for shipments within India)
    Once your cart selection is finalized, click the "Checkout" button. Whilst billing details are picked up from your registration, you will have the choice to modify shipping details, in case you wish to send the order to yourself at another address, or to a friend or relative elsewhere within India. Thereafter, continue with the next step in Checkout which is a final review of your order, and then select payment mode. If you select NEFT/Cheque/Cash Deposit (into the House Of Rhythm Axis Bank Ltd accounts), or Demand Draft/Cheque payable at par (Mumbai), you are straightaway requested to confirm your order. On the other hand, if you select Credit Card/Internet Banking, you will be taken to the payment gateway website for processing authorization.
  • Checkout (for shipments to destinations abroad)
    Once your cart selection is finalized, click the "Checkout" button. Whilst billing address details are picked up from your registration, you will have the choice to modify shipping address details, in case you wish to send the order to yourself at another address, or to a friend or relative elsewhere. Thereafter, continue with the next step in Checkout which is a final review of your order and then click on "Confirm Order". You will be advised thereafter to await an email giving you shipping costs and related payment information.

How do I search & browse in houseofrhythm.in?
  • Search
    At any point in the site, the keyword search can be used to search for any product across all categories.
  • Browse
    The left column in the site displays respective genres. You can click on any of these genres to view a full listing of what is currently available in that genre. The default view is by Arrival Date of the main Genre. You may alter this by selecting from the options shown in the sub-category and View By drop-downs. Clicking on the title of any item in the listing pages takes you to a details page where more information about the product is provided.

How do I determine what’s popular in any category/genre of Music & Video?
Simply select "Best Sellers" in the View By drop-down.

What is a shopping cart?
A shopping cart is a virtual carry-cart that displays the number of items you have chosen to purchase, along with the total amount of your purchase.

How do I update my cart?
You can make the following changes to the current items in your shopping cart:
  • Change the Quantity
    To add or deduct the quantity of a particular item, click in the box where the quantity is mentioned, change the quantity and click on the on "Update My Cart" button. A valid quantity range is from 1 to 99.
  • Remove an Item
    To remove an item from your shopping cart, check the box next to the item you wish to remove and click on the "cart" icon.
GENERAL
How do I register and create my account?
Simply fill in the form that you get when you click on the "Register now" link. Creating an account with us enables you to shop at houseofrhythm.in. All you have to do is register with houseofrhythm.in to make use of shopping cart, wishlist and stock alert functionalities.

How do I shop at houseofrhythm.in?
Assuming you have registered, please login providing your Username and Password. You can then go ahead and use the site's functionalities.
  • My Cart
    Choose the item(s) you want by clicking the "Cart" button. Your selection will be seen in Cart displays.
  • Wishlist
    Action is similar to My Cart, except that here you place items that you want to buy but not necessarily straightaway. When you visit the site again, review these items, delete if no longer interested, let items remain as is, or even shift to My Cart should you decide to buy on this visit.
  • Stock Alert
    Once again, action is similar to My Cart. As soon as the item becomes available, you will receive an email alert telling you so. You may then shift it to My Wishlist or My Cart.
  • Checkout (for shipments within India)
    Once your cart selection is finalized, click the "Checkout" button. Whilst billing details are picked up from your registration, you will have the choice to modify shipping details, in case you wish to send the order to yourself at another address, or to a friend or relative elsewhere within India. Thereafter, continue with the next step in Checkout which is a final review of your order, and then select payment mode. If you select Cheque/Cash Deposit (into the House Of Rhythm bank accounts with Axis Bank Ltd.), or Demand Draft/Cheque payable at par, you are straightaway requested to confirm your order. On the other hand, if you select Credit Card/Internet Banking, you will be taken to the payment gateway website for processing authorization. Lastly, if you select “PAY CASH ON DELIVERY” you will receive a communication informing you to expect a phone call to confirm your order and delivery particulars once again before actual dispatch is made.
  • Checkout (for shipments to destinations abroad)
    Once your cart selection is finalized, click the "Checkout" button. Whilst billing address details are picked up from your registration, you will have the choice to modify shipping address details, in case you wish to send the order to yourself at another address, or to a friend or relative elsewhere. Thereafter, continue with the next step in Checkout which is a final review of your order and then click "Confirm Order". You will be advised thereafter to await an email giving you shipping costs and related payment information.
How do I search & browse in houseofrhythm.in?
  • Search
    At any point in the site, the keyword search can be used to search for any product across all categories. If you wish to refine this, select options shown in the two drop-down boxes alongside.
  • Browse
    The left column in the site displays respective genres. You can click on any of these genres to view a full listing of what is currently available in that genre. The default view is by Arrival Date of the main Genre. You may alter this by selecting from the options shown in the sub-category and View By drop-downs. Clicking on the title of any item in the listing pages takes you to a details page where more information about the product is provided.
How do I determine what's popular in any category/genre of Music & Video?
Simply select "Best Sellers" in the View By drop-down.

What is a shopping cart?
A shopping cart is a virtual carry-cart that displays the number of items you have chosen to purchase, along with the total amount of your purchase. You can view your shopping cart by glancing at the Mini Cart in the right column or by clicking the My Cart link in the Mini Cart or in the top bar.

How do I update my cart?
You can make the following changes to the current items in your shopping cart:
  • Change the Quantity
    To add or deduct the quantity of a particular item, click in the box where the quantity is mentioned, change the quantity and click on the on "Update My Cart" button that appears next to your cart total. A valid quantity range is from 1 to 99.
  • Remove an Item
    To remove an item from your shopping cart, check the box next to the item you wish to remove and click on the "cart" icon.
How do I cancel my order?
Contact us immediately by email at helpdesk@ houseofrhythm.in and await our response.
PRICING STRUCTURE (VAT inclusive or VAT free)
Is VAT charged on shipments to destinations out of India?
Hitherto all prices have been displayed inclusive of Indian VAT and were invoiced accordingly irrespective of where these were shipped – to Indian destinations or to countries abroad. For most audio-video products this is 5% of MRP with the exception of a few Vinyl/LP labels which work at 12% of MRP.

We are offering all merchandise that is intended for shipping abroad on a VAT Free basis. With this in view some design changes in our site have been carried out. Visitors to our site from foreign locations will see all merchandise free of VAT as their default view. This will be seen on every listing page, the page that lists 20 titles of merchandise (as distinct from the details page of each individual product). This default view can always be altered between VAT Inclusive and VAT Free by the toggle function at the top and bottom of each listing page.

Note please, whatever view you choose, once you select a shipping address, it is this that will determine how your invoice will be finalized. So if you order from abroad but ship to an India location your pricing will be on a VAT Inclusive basis. On the other hand, if you are abroad or in India but choose a shipping address that's abroad, you will qualify for the VAT Free price.

 

COMPLAINTS AND RETURN/EXCHANGE POLICY
How do I return a product if I need to?
In the event you need to return a product, send us an email at helpdesk@ houseofrhythm.in providing us with the following details:
  • Reason for the return
  • Order number and date

Listed here are the conditions under which we would be able to do a return/exchange:
  • In case you have received a faulty product from us, please send it back to us and we will have it replaced immediately.
  • In case you have received a wrong product from us, please send it back to us and we will replace it with the correct one immediately. In case it is unavailable at that time, we will recommend an alternative or arrange for a refund.
  • If for any other reason you wish to return a product to us, please ensure that it is be in saleable condition (i.e. with the seal intact) and we will replace it with another product of the same value.
  • There will be no exchanges, returns or refunds on SALE/discounted merchandise.
  • The cost of sending the product back will be mutually decided and in most cases you will find us amenable. In the case of a wrong supply we will naturally be responsible for return/replacement costs.

 

PRODUCT AVAILABILITY
What if the product that I ordered is out of stock?
In case a product has gone out of stock temporarily, we will normally need 7 additional working days to deliver it to you. In case a product has gone out of stock for a longer period, we will not be in a position to service it in your current order and we will reverse your payment for that specific product.

 

SAFETY
How safe is it to shop at houseofrhythm.in?
Our payment gateway adopts stringent security measures to ensure that critically sensitive information, such as your personal information and your Credit Card details, are secure and protected. They are registered with Verisign a US based Net Authenticcation Agency. All our servers are behind security firewalls and ensure maximum protection of your details. We follow strict in-house security guidelines for ensuring confidentially of customer information.

 

CUSTOMER SERVICE
How do I get in touch with houseofrhythm.in for any help?
For any assistance on houseofrhythm.in, kindly email us at helpdesk@ houseofrhythm.in. To contact us please click here

Thanks & Regards

Always at your Service

Faiyaz Baghdadi
House Of Rhythm
Meenakshi Apartment
Gala No. 9, Dockyard Road, Mumbai 400010
Tel (D): +91 8976028371 / 9323200299
Board: +91 22 66102684
Email: faiz@houseofrhythm.in
Web: www.houseofrhythm.in